If you have a support requirement please contact us on 020 3475 4657 or firstname.lastname@example.org Building Zones is able to offer ongoing 1st, 2nd and 3rd line support for clients. The specific details are always tailored to the needs of each organisation and the technologies deployed but typically include: Office hours or extended hours support
- 4 hour response times
- Engineers on site next business day
- Hardware replacement next business day
- Quarterly review and service level reporting
All support calls are answered within one minute and are logged on the Building Zones helpdesk for continuity in case management.